NACE International

  • Customer Care Representative

    Category
    Customer Service/Support
    Job Locations
    US-
    Type
    Regular Full-Time
  • Overview

    NACE International is recruiting a dynamic and decisive customer experience specialist. This role will serve as a partner and consultant to NACE’s customers as they work to exceed expectations.

     

    Have you/Do you:

    Worked in a fast paced environment 

    Enjoy working with a team

    Enjoy solving problems

    Find creative solutions

    Enjoy making decisions

     

     

     

    Responsibilities

    • Process inbound/outbound calls, and provide detailed information about all NACE products and services in a timely and efficient manner.
    • Navigate through computer applications with accuracy, such as Windows, Word Processing, and the Internet, while interacting with the customer on the phone.
    • Process payments for membership renewals, exhibits, booksellers, courses event registrations, from wires and checks received by the accounting department.
    • Process credit card payment applications of new and renewal subscriptions to members, non-members, and agencies including but not limited to updating subscribers profile as needed.
    • Accountable for daily database maintenance in association software system , including but not limited to, entering new records, processing requested changes to existing records, and merging duplicate records as needed.
    • Maintain broad knowledge of all company products, services and promotions.
    • Respond to member customer requests and or inquiries in a professional and timely manner.
    • Ensure all CRM ISO process requirements, such as the member and customer surveys, are followed.
    • Assist members/customers with navigating the NACE web site on-line features such as the NACE Store, event registrations, and recertification.

    Qualifications

    This position requires the ability to build effective partnerships internally and externally, across all levels of the organization. Strong multi-tasking and organizational skills and high motivation are keys to be successful in this position.

     

    EDUCATION and/or EXPERIENCE

     High school diploma or equivalent, and two years of customer service experience.

     

     LANGUAGE SKILLS

    • Must have well-developed verbal and written communication skills.
    • Must have a thorough knowledge of the service or product and be able to describe its functions, features and details to customers.
    • Ability to read and write business correspondence and memos and effectively present information to customers, members, and other employees of the organization.

     MATHEMATICAL SKILLS

    Ability to add, subtract, calculate figures and amounts, such as discounts and percentages.

     

    REASONING ABILITY

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

     

    OTHER SKILLS and ABILITIES

    • Computer literacy and experience using Microsoft Windows-based applications.
    • Ability to participate in continuous improvement/quality initiatives, policies and processes, and ensures customer needs and requirements are met or exceeded.
    • Ability to resolve customer problems within the established timeframes for membership, subscriptions, education registration, conference registration, and order fulfillment inquiries.

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