The Certification Program Coordinator provides general support for various NACE International Institute programs and initiatives, as well as acts as a liaison between NACE and applicants, members, and the general public.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Prioritize and execute all daily administrative tasks associated with NII programs such as, but not limited to, the creation of CRM records and invoices, payment application, customer follow-up, program renewal notices, new/renewal applications, handling of various department queues, department mailboxes, and exception reports including, but not limited to, shared departmental mailboxes, Form Approval Queue or Commerce Queues in Pearson Credential Manager (PCM), etc.
• Inform customer of application status or changes, payment processing, and/or application deficiencies and work with customer through resolution of any deficiencies.
• Interpret routine or escalated inquiries from applicants, contractors, members, and/or the general public and provide professional, accurate and timely response via telephone and/or written correspondence.
• Collect and organize customer feedback and possible enhancements for NII programs and their related websites as well as support change initiatives across platforms, as needed.
• Write, edit, maintain and manage ISO documentation related to NII programs.
• Work across NACE and the industry to not only identify process improvement or value-add benefits that would directly increase the value and efficiency of the certification program but also provide operational support and oversight to help drive change.
• Coordinate, administer/proctor, and/or grade non-CBT exams as well as provide support to the testing center as a Pearson VUE Certified Test Administrator, as needed.
• Provide support for the various NII programs as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Some travel may be required
EDUCATION and/or EXPERIENCE
Strong working knowledge of Microsoft Word, Excel, and Outlook including, but not limited to, the use of multiple shared Outlook mailboxes, Excel templates, spreadsheets and the use of data filters, sorting, etc. Strong organizational and follow-up skills are also requirements of the position. A minimum of three years of experience administering and managing an enterprise software product or similar experience as a system or portal administrator is a plus. An Associate’s degree or above is preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, members, employees of the organization, customers, and the general public.
OTHER SKILLS and ABILITIES
Must possess a specific level of communication skill both verbal and written. Have demonstrated personnel management skills including, but not limited to, the ability to evaluate staff performance and provide direction, is highly desirable. Ability to work in a multi-task environment taking into account various external factors and to communicate efficiently and accurately to both managers/supervisors and subordinate staff. Must be computer literate with knowledge and experience in word processing and spreadsheet softwares. Ability to learn and use association specific software.